Woodbine House Special Needs Books

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PRODUCT CATEGORIES
Adolescent/Adult
Award-Winners
CD-ROM & Audio CD
Children's Books
DVD
Parent Resources
Professional Resources
Siblings
Spanish Editions
Topics in Autism
Topics in Down Syndrome
SPECIAL NEEDS TOPICS
ADD & ADHD
Anxiety & Depression
Apraxia of Speech
Autism
Behavior
Celiac Disease
Cerebral Palsy
Cleft Lip & Palate
Communication
Deafness
Down Syndrome
DS–ASD
Early Intervention
Executive Functioning
Feeding Issues
Gluten–Free Living
Inclusion
Intellectual Disabilities
Literacy & Reading
Medical Issues & Genetics
Mitochondrial Disease
Motor Issues
Neurological Disorders
Parent Perspectives
Postsecondary Options
Puberty/Dating/Sexuality
Sensory Processing
Social Skills
Spina Bifida
Teacher Resources
Tourette Syndrome
Transitioning
Visual Impairments

 

 
Frequently Asked Questions  

What We Do | Security and Privacy | Payment Methods | Shipping and Delivery | Backorders
Discounts and Special Offers | Foreign Orders, Distribution, and Rights | Returns | Catalogs
Submissions | Comments

WHAT WE DO

Question: What is Woodbine House?

Answer: Woodbine House is a publisher specializing in books about children with special needs. Our titles within the Special-Needs Collection cover AD/HD, autism, celiac disease, cerebral palsy, Down syndrome, spina bifida, early intervention, inclusion, special education, communication skills, and more. Since 1985 we've prided ourselves on publishing books of the highest quality and best value for parents, children, therapists, health care providers, and teachers. Read About Us for more information.


Question: What is Woodbine House's mission?

Answer: Woodbine House's mission may seem obvious to you--to make money publishing books--but in truth, there is much more to Woodbine House than that. Here is our mission statement:
Woodbine House publishes books that are, without condition or qualification, useful, informative, compassionate, and well written. We are committed to putting in the work necessary to make each book we publish truly excellent. We have an unlimited commitment to deserve the praise from our readers. And, when a book is ready, it is published at the lowest possible price consistent with company survival. We do not just posture caring about the value of our books to our readers as a public relations gimmick, we actually do care about it.

Read About Us to find out why we chose this as our mission and our reasons for molding Woodbine House this way.


Question: I have some questions about a disability. Can you help me?

Answer: We will try to answer any question you might have, even if we do not publish a book that addresses your question. We can direct you to many sources of information---our books, authors, and disability organizations--that can best answer your questions.

  • To find a book on our site on a particular subject, either enter a keyword in the search box, or use our Product Categories and Special Needs Topics Index.
  • To contact an author, email us your request by using the Ask Us form.
  • To visit an author's website, go to the author's book page and check the About the Author box for a link.
  • To see a list of hyperlinked disability organizations, click on Resource Links.

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SECURITY and PRIVACY

Question: What assurances can you provide about the security of your site?

Answer: All credit card transactions through Woodbinehouse.com are done through SSL encryption making scanning of credit card information very difficult to impossible. Further, the files storing credit card data are accessible only through a secure SSL connection. In addition, this data is double encrypted making theft difficult even if the system were accessed illegally. Last, we purge credit card data permanently after 15-30 days.

Feel free to use the website to look through our product selection and then place your order by mail (Woodbine House, 6510 Bells Mill Rd, Bethesda, MD 20817), fax (301-897-5838), or phone (301-897-3570; 800843-7323). Click on Ask US for address, fax, and phone numbers. A downloadable and printable order form can be obtained by clicking on Catalog.


Question: Do you give out or sell my name and contact information?

Answer: Absolutely not. We respect your privacy completely. No information you provide to us will ever be sold or given to anyone--period, no exceptions. We do not sell our customer list or mailing list to anyone for any reason. Read our Privacy Policy.

Occasionally, we will send you email announcements of forthcoming books, online sales, and other information that we think you'll find interesting. Of course, you'll only receive these email announcements if you've opted to do so by signing up for our mailing list when you become an online customer. If ever you'd like to unsubscribe from our email list, click on the unsubscribe link of any email we send you.

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PAYMENT METHODS

Question: What forms of payment do you accept for online orders?

Answer: Presently, for online orders we accept AMEX, MasterCard, VISA, and Discover. At this time, we do not accept purchase orders online. If you're a school, library, or bookstore wanting to order with a purchase order, please mail (Woodbine House, 6510 Bells Mill Rd, Bethesda, MD 20817), fax (301-897-5838), or phone (301-897-3570; 800843-7323) your order. If you'd like a downloadable and printable order form, click Catalog. Note: Online sale prices are available for online purchases only.

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SHIPPING and DELIVERY

Question: How do you ship orders?

Answer: We usually ship orders via UPS Ground Delivery or U.S. Postal Service. We choose for you based on factors such as weight, travel distance and time, expense, and whether you've provided a street address or post office box number. If you have a preference for either type of delivery, please indicate that within the Special Instructions box as you check out.

Regular Rates: All single book ground shipments for online orders incur a fixed shipping fee of $5.50 and a $1.00 handling fee (referred to as "Regular Shipping" at checkout). Each additional book incurs an additional $1.00.

Expedited Shipping: For expedited shipping options and rates, please call us at 1-800-843-7323 or email us at info@woodbinehouse.com.

Shipping & Handling Surcharge: For orders that include both in-stock and backordered books (out-of-stock or forthcoming titles), in-stock books will ship immediately and you will only be charged S&H for books included in that shipment. Backordered titles will be billed and shipped as soon as available and will include a S&H surcharge of $3 per shipment. Note: the surcharge does not apply when the order consists of just one out-of-stock or forthcoming title.

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BACKORDERS

Question: I'd like to order an item that hasn't yet been published. How do I do that?

Answer: You can place a backorder for any item not yet available. Just add the item to your cart. Your order total at the checkout screen will include a charge for the title, but we will not charge your credit card until we actually ship the book to you. Once we've received the new item at our warehouse, we'll send out your backorder within a 48-hour period.

Note: There is a Shipping & Handling Surcharge for backordered titles when the order is a mix of in-stock and forthcoming titles. The surcharge also applies to orders that include just backordered titles (more than 1).

 

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DISCOUNTS and SPECIAL OFFERS

Question: Do you offer discounts?

Answer: Yes, we offer bulk quantity discounts to qualifying institutions. These include support group organizations, schools, and public and school libraries. Feel free to order online if you're paying by credit card. Our Customer Service Manager will make the appropriate discount adjustment to your order and notify you by email of your new total.

We prefer that retailers and wholesalers order by mail (Woodbine House, 6510 Bells Mill Rd, Bethesda, MD 20817), fax (301-897-5838), or phone (301-897-3570; 800843-7323).


Question: What sorts of online sales and special offers do you have?

Answer: We offer periodic online sales for new and forthcoming books, for books advertised in professional and parent magazines, for special promotions during particular disability awareness months, and other promotions of our choosing. Keep an eye out for our ads in magazines such as ADVANCE for SLPs, ASA's Advocate, Autism Asperger Digest, Learning Magazine, OT Practice, and other similar venues. In addition, sometimes we'll send you a catalog or brochure with a reminder of an online special. The best way to stay abreast of our online specials is to provide your email in the "subscribe" field (available at the top of every page).

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FOREIGN ORDERS, DISTRIBUTION, and RIGHTS

Question: Do you accept online orders from customers in countries outside the United States?

Answer: No, we do not. We do have foreign distributors in Canada, the U.K and Europe, and Australia and the Pacific Rim. For contact information click here.


Question: How can I get one of your books published in a foreign language?

Answer: If you're an organization or publisher outside the U.S. inquiring about the rights to one our books, contact Woodbine House at info@woodbinehouse.com or our Foreign and Subsidiary Rights agent, Writers House. Their contact information is provided when you click on our Foreign Distributors List.

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RETURNS

Question: How do I return a book?

Answer: We do not want you to keep a Woodbine House book that does not meet your needs. Woodbine House will gladly give you a refund or credit for the purchase price at anytime. We only ask that books returned to us be in saleable condition and you enclose a copy of the invoice or reference your invoice number. Mail book returns to: Woodbine House, c/o IFC, 3570 Bladensburg Road, Brentwood, MD 20722.

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CATALOGS

Question: Would you send me a catalog?
How can I get a bulk quantity of catalogs for my group?
Do you have a downloadable version of your catalog?

Answer: We're happy to mail you a print catalog or send you a bulk quantity for distribution to your organization. We also offer a downloadable version of our print catalog. To order a single copy or multiple copies of the catalog, or to download a copy, go to Catalog.

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SUBMISSIONS

Question: How do I have a book published with Woodbine House?

Answer: Woodbine House accepts submissions from published, unpublished, agented, or unagented authors written for and about children with particular developmental disabilities. Our books are primarily for a parent audience. Read Submissions for more information.

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COMMENTS and SUGGESTIONS

Question: How do I send you comments and suggestions about your books?

Answer: We need to know what our readers think of our books for a couple of reasons. Like everyone else, we live for praise--we love to hear parents tell us that one of our books has helped them and how it has helped them. More important, however, we also need constructive criticism and suggestions so we can make sure our books truly help our readers. Please take the time to tell us what you think. We pay close attention to our readers' comments.

To send us your comments about a particular book or to offer a suggestion, click on Contact Us.

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If you have a question that is not answered here, please submit your question.

 

 
   
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WOODBINE  HOUSE  •  6510 Bells Mill Road  •  Bethesda, MD  20817 
800-843-7323  • 
info@woodbinehouse.com